Policies
Payment Policy & Booking Fee Policy:
All payment for pet sitting is due before Client’s departure date. Dog walking clients are charged Fridays for week’s walks. We accept cash, debit/credit cards, Zelle, Venmo and local checks.
Late fees do apply if bill is not paid by the due date on the invoice. $5 will be added to the bill every 7 days the bill is not paid after the due date.
Major holiday fee - $5 additional per visit for pet sitting and dog walking. $10 additional per overnight and boarding.
Major Holidays are: New Year’s Eve, New Year’s Day, MLK day, Memorial Day, July 4th, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day.
Every new client will receive a FREE initial meet and greet (with one exception list below). It’s a time for us to learn about your pet as well as an opportunity for you to interview us. We take pride in making sure you are 100% comfortable with us.
The exception is: There is a $15 fee for consultations booked 24 hours or less of the clients departure date/time.
Any meet and greets after the first one is an additional $10. An example maybe where a different sitter has to fill in and you may want to meet them.
There is a $20 fee If the wrong key is left behind for Sit Play Stay to use as a means to care for your pet, and if we have to return at a later time to accommodate the service. An example is the wrong key is left under the mat.
There is a 15% convenience fee for any walk/visit booked in 24 hours or less. Applied to the full pet sit or the daily walk.
Cancellation Policy:
During non-holiday and non-summer time periods, please note the Sit, Play, Stay LLC cancellation policy is as follows:
8 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO CLIENT.
4-7 days’ notice for cancellation: 50 % OF TOTAL FEE REFUNDED TO CLIENT.
3 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL RESERVATION FEE WILL BE CHARGED TO CLIENT.
During pet sitting over major national holidays and the summer period between June 1-Sept 10 or for pet sitting reservations that are longer than 20 days in length, the Sit, Play, Stay LLC cancellation policy is as follows:
15 or more days’ notice for cancellation prior to reservation: FULL REFUND GIVEN TO CLIENT.
10-14 days’ notice for cancellation: 50 % OF TOTAL FEE REFUNDED TO CLIENT.
9 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL RESERVATION FEE WILL BE CHARGED TO CLIENT.
Early Return to Home or Late Departure from Home:
Reservations are made to plan for sitter availability for Client’s reservation dates. Therefore, Clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of time, regardless of whether Client returned home early or departed later than the prior reservation scheduled. No amount of money will be refunded to Client for early returns to home or late departures from home by Client after a reservation date has been agreed upon.
Dog Walking Cancellation Policy:
Regular monthly dog walk Clients agree to give two (2) weeks’ notice should Client decide to discontinue regular ongoing dog walking service. If Client cannot or does not give two (2) weeks’ notice, Client agrees to compensate Sit, Play, Stay LLC for what would have been the total for one week of regular dog walking service. Sit, Play, Stay LLC agrees that should Client discontinue service due to blatantly poor care/service from walker for any reason, then this two (2) week notice addendum will not be enforced by Sit, Play, Stay LLC.
Pet Illness/Veterinary Care/Restocking supplies:
Client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care. Client agrees to pay Sit, Play, Stay LLC the sum of $40/per hour should the sitter need to take the pet(s) to vet. If the sitter needs to restock supplies that the Client agreed to provide but that are not provided at the time of the sit or ran out (such as pet food or medication), Client agrees to pay Sit, Play, Stay LLC a $20/restocking fee along with cost of items purchased.